14-day money-back guarantee. If a Pro plugin does not work for you, write to us within 14 days of your first purchase and we will refund you in full. You do not need to give a reason, though it helps us improve.

• Refunds cover the first purchase of a plan. Automatic renewals can be refunded if you ask within 7 days of the renewal date.
• When a purchase is refunded, its licence key is cancelled. The Pro features, updates and support stop on every website where it was active.
• Refunds are paid by Freemius to the card or account you paid with, usually within 5 to 10 working days.
• Cancel anytime. You can stop an annual plan from renewing at any time from your Freemius account, or by writing to us. You keep your licence until the end of the period you paid for.

Free plugins cost nothing, so there is nothing to refund.

• Before work starts. If you cancel before we start, we refund your advance in full.
• After work starts. The advance covers the work done so far and is not refundable. If the work already done is worth more than the advance, we bill the difference, as agreed in the quote.
• Things bought for you. Domains, hosting, stock images, fonts, paid plugins and printing we buy on your behalf cannot be refunded once bought.
• Delivered work. Once final files are delivered or a website goes live, the fee is not refundable. We still fix any error in our work that you report within 30 days.
• Monthly services (SEO, ads management, maintenance) can be cancelled with 15 days' notice. The current month is not refunded.

Refunds for client work are made to the account you paid from, within 7 working days of our agreement to refund.

Email studios@kavinstudios.com with your name, and your order number or invoice number. We reply within 2 working days.